Dispute Resolution Policy

Overview

When buyers and developers can't resolve issues directly, our neutral arbitration team steps in. This policy outlines the complete process, timelines, and outcomes.

1. When to File a Complaint

1.1 Filing Deadlines

• Immediate Issues: Within 7 days of delivery for problems discovered during initial testing
• Hidden Defects: Within 30 days of delivery for issues that weren't immediately discoverable
• Non-Delivery: Anytime if developer hasn't delivered within 48 hours of purchase

1.2 Hidden Defect Criteria

To file after 7 days, you must prove the issue wasn't immediately discoverable:

• Bugs that only occur under specific conditions not tested initially
• Problems that emerged after full integration into your system
• Defects concealed or not mentioned in documentation
• Issues with features you took reasonable time to test

2. Complaint Categories & Severity

3. Resolution Timeline

4. Developer Non-Response

4.1 Consequences of Non-Response

• Automatic Probation: Developer is immediately placed on probation status
• Arbitration Proceeds: Decision made based on buyer's evidence alone
• Non-Response Noted: Failure to respond is documented in the decision
• Account Standing: Affects future transactions and visibility
• NOT Automatic Loss: Arbitrator still evaluates evidence fairly

4.2 Why Non-Response = Probation

Even if the complaint is frivolous, failing to respond shows:

• Lack of professionalism and commitment to customer service
• Potential abandonment of buyers
• Unwillingness to engage in fair dispute resolution
• Risk to future customers

5. Possible Arbitration Outcomes

6. Platform Delay Compensation

We guarantee decisions within 24 hours (serious) or 48 hours (minor). If we're late:

• $50 Platform Credit: Automatically issued to buyer for the inconvenience
• Priority Escalation: Case moves to senior arbitrator immediately
• Status Updates: Buyer notified of delay reasons via email
• Maximum 72 Hours: Guaranteed decision within 3 days of filing
• Escrow Protected: Funds remain frozen throughout delay

7. Appeals Process

7.1 Eligibility Requirements

Appeals are only accepted if:

• Substantial New Evidence: Evidence that wasn't available during initial arbitration
• Material Impact: The new evidence would likely change the outcome
• Timely Filing: Submitted within 7 days of original decision
• First Appeal: Only one appeal allowed per complaint

7.2 Appeal Process

1. Either party (buyer or developer) files appeal with new evidence
2. Opposite party has 48 hours to respond to new evidence
3. Senior arbitrator reviews original case + new evidence
4. Decision made within 72 hours of appeal filing
5. Appeal decision is absolutely final - no further appeals

7.3 Frivolous Appeal Penalty

If an appeal is deemed frivolous (no substantial new evidence, or attempting to re-argue same points):

• $25 fee charged to appellant
• Original decision stands unchanged
• Notation on account about frivolous appeal attempt
• May affect future complaint privileges

8. Binding Nature of Decisions

Arbitration decisions are:

• Legally Binding: Enforceable like a court judgment
• Final: No further recourse except appeal with new evidence
• Executed Immediately: Refunds and payments processed right away
• Permanent Record: Documented on both parties' accounts

9. Good Faith Requirement

All parties must engage in the dispute resolution process in good faith:

• Buyers: File complaints only for legitimate issues, provide honest evidence
• Developers: Respond promptly, provide truthful information, work toward resolution
• Platform: Review objectively, make fair decisions, execute promptly

Violations of good faith (false evidence, harassment, manipulation) may result in:

• Immediate account suspension
• Permanent ban from platform
• Withholding of all escrow funds
• Legal action for fraud

10. Copyright Violation Policy

10.1 What Constitutes a Copyright Violation

The following actions are strictly prohibited and constitute copyright infringement:

• Unauthorized Resale: Reselling, sublicensing, or redistributing a developer's chatbot or code without written permission
• Code Cloning: Copying, repackaging, or publishing a developer's chatbot under a different name or brand
• Reverse Engineering: Decompiling or extracting proprietary logic to reproduce or replicate the chatbot
• License Circumvention: Using a Standard license for Enterprise-level deployment, or sharing access with unauthorized third parties
• Chargeback Fraud: Initiating a payment reversal after receiving and using the delivered chatbot files

10.2 Procedure for Reporting a Violation (Developers)

1. Document all evidence immediately (screenshots, URLs, dates of discovery)
2. Email support@chatbots4sale.com with subject line: COPYRIGHT VIOLATION REPORT
3. Include your Developer ID, chatbot product number, and all collected evidence
4. Our team investigates within 48 hours and suspends infringing accounts if evidence is clear
5. We issue DMCA takedown notices to any third-party platforms hosting stolen content
6. We provide transaction records and documentation to support any independent legal action you pursue

10.3 Buyer Obligations Under License Agreement

When you purchase a chatbot on Chatbots4Sale, you legally agree to:

• Use the chatbot only within the scope of your purchased license tier (Standard, Premium, or Enterprise)
• Not redistribute, resell, or share the source code or bot files with any third party
• Acknowledge the developer retains full copyright and intellectual property ownership
• Not modify and re-sell the chatbot as an original work of your own

10.4 Consequences of Copyright Violations

11. Contact for Disputes

For questions about the dispute resolution process, contact:

Chatbot Solutions LLC
Dispute Resolution Team
14183 SE 36th Ave.
Summerfield, FL 34491

Email: support@chatbots4sale.com
Phone: 1-352-766-7100
Hours: Monday-Friday, 8 AM - 8 PM EST
Response time: Within 12 hours

For urgent dispute matters:
Email: support@chatbots4sale.com (mark subject line "URGENT")
Response time: Within 4 hours

11. Governing Law & Venue

This Dispute Resolution Policy and all arbitration decisions are governed by the laws of the State of Florida. In the rare event that a dispute cannot be resolved through our arbitration system, any legal proceedings must be brought in the state or federal courts located in Marion County, Florida.