Refund Policy
Last Updated: January 10, 2025
1. Digital Products - No Refunds After Download
⚠️ STRICT REFUND POLICY FOR DIGITAL PRODUCTS
All chatbots are digital products delivered instantly. Refunds are ONLY available if you have NOT downloaded or accessed any files.
- • Refund window: 24 hours from purchase AND zero downloads
- • All downloads are tracked with timestamps for dispute resolution
- • Once you download ANY file, refund eligibility ends immediately
- • Files cannot be "returned" once accessed - no exceptions
Why? Digital products can be copied instantly. This protects developers from abuse while giving you time to decide before downloading.
2. Refund Eligibility (If No Downloads Made)
Eligible for Refund
- • Chatbot not delivered within 48 hours
- • Chatbot doesn't work as described
- • Major functionality missing
- • Developer unresponsive to support
- • Chatbot incompatible despite meeting requirements
- • Developer violated license terms
Not Eligible for Refund
- • Changed your mind after approval
- • Downloaded and used successfully
- • Minor bugs (developer must fix)
- • Your own technical issues
- • Didn't meet your unstated requirements
- • Support period expired (purchase extension)
3. Refund Timelines
Before Delivery (0-48 hours)
If developer hasn't delivered within 48 hours: automatic full refund available through complaint system.
Testing Period (0-7 days after delivery)
File a complaint if chatbot doesn't work for immediate issues. Provide evidence. Developer has 12-24 hours to respond (depending on severity). Arbitration team reviews within 24-48 hours total.
Hidden Defects (8-30 days after delivery)
Discovered a problem that wasn't immediately visible? You can still file a complaint within 30 days if you provide proof that the issue wasn't discoverable during normal testing (e.g., bugs under specific conditions, integration issues that only emerged later, features that don't work as advertised).
After 30 Days
Refunds very rare unless fraud proven. Chatbot is considered accepted. Request bug fixes or modifications instead. Extended support may be available for purchase.
4. How to Request a Refund
Go to Your Licenses Dashboard
Find the license in question in your "My Licenses" page.
Click "File Complaint"
This immediately freezes all escrow funds.
Provide Detailed Information
Explain the issue, upload evidence (screenshots, error logs), specify what resolution you want.
Developer Responds (12-24 hours)
Developer has 12 hours (serious issues) or 24 hours (minor issues) to provide their evidence. If they don't respond, arbitration proceeds with your evidence only, and they're placed on probation.
Arbitration Decision (24-48 hours total)
Our team reviews all evidence and makes a binding decision. Serious issues resolved in 24h, minor issues in 48h. If we're late, you receive $50 credit.
Appeal Option (Optional, 7 days)
If new evidence emerges, either party can appeal within 7 days. Only one appeal allowed. Frivolous appeals cost $25. Appeal decision is final.
5. Refund Amounts
- Full Refund (100%): No delivery, complete failure, fraud, or major violations
- Partial Refund (50-75%): Partial delivery, some features missing, minor issues
- No Refund: Chatbot works as described, buyer changed mind, minor bugs being fixed
- Developer Keeps Payment: Delivery approved, complaint not valid, buyer misuse
6. Refund Processing Time
Once a refund is approved:
- Escrow funds released immediately to your payment method
- Appears on your statement within 5-10 business days
- International refunds may take up to 14 days due to banking systems
- You'll receive email confirmation with refund details
7. Subscription Refunds (Developers)
Monthly developer subscriptions are non-refundable. You can cancel anytime, and service continues until the end of the billing period. No pro-rated refunds.
8. Disputed Chargebacks
If you initiate a chargeback with your bank instead of using our complaint system:
- Your account may be suspended during investigation
- Developer keeps chatbot access (you already have it)
- We provide evidence to your bank of delivery/approval
- Chargebacks bypass our fair arbitration system
Always use our complaint system first! It's faster and fairer for everyone.
9. Special Circumstances
9.1 Developer Suspended
If a developer is suspended for violations during your testing period, you're eligible for an automatic refund.
9.2 Platform Error
If a technical error on our end caused issues, contact support for immediate resolution and potential refund.
9.3 Duplicate Charges
Duplicate charges are refunded immediately upon verification (usually within 24 hours).
10. Important Policy Updates
10.1 Hidden Defect Window
While standard testing period is 7 days, we recognize that some issues aren't immediately discoverable. You may file complaints for hidden defects within 30 days if you can demonstrate:
- The issue only occurs under specific conditions not tested initially
- The problem emerged after full integration into your system
- The defect was concealed or not mentioned in documentation
- You took reasonable steps to test during the initial 7-day period
10.2 Developer No-Response
If a developer fails to respond to your complaint within the deadline (12-24 hours depending on severity):
- Arbitration proceeds with your evidence only
- Developer is automatically placed on probation
- Decision still made fairly based on available evidence
- Their failure to respond is noted in the ruling
10.3 Platform Delays
We guarantee arbitration decisions within 24-48 hours (depending on severity). If we're late:
- You receive $50 platform credit automatically
- Case escalated to senior arbitrator
- Maximum resolution time: 72 hours from filing
- Your escrow remains protected throughout
11. Non-Refundable Services
The following are non-refundable:
- Modification requests (custom work already completed)
- Maintenance contracts (service already provided)
- Extended support packages (once activated)
- Setup assistance fees (after setup call completed)
12. Contact for Refund Questions
Questions about refunds? Contact:
Chatbot Solutions LLC
14183 SE 36th Ave.
Summerfield, FL 34491
Email: support@chatbots4sale.com
Phone: 1-352-766-7100
Hours: Monday-Friday, 8 AM - 8 PM EST
Response time: Within 24 hours
💡 Tip: Avoid Refunds
- • Read bot descriptions carefully before purchasing
- • Try demos when available
- • Message developers with questions before buying
- • Test thoroughly during the 7-day period
- • Communicate issues to developers first
- • Only file complaints for genuine problems