Terms of Service

1. Acceptance of Terms

By accessing and using Chatbots4Sale ("the Platform"), operated by Chatbot Solutions LLC, a Florida limited liability company with its principal place of business at 14183 SE 36th Ave., Summerfield, FL 34491, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.

2. Definitions

• "Platform" refers to Chatbots4Sale.com and all related services
• "Buyer" refers to any user purchasing chatbot licenses
• "Developer" or "Seller" refers to users listing and selling chatbots
• "Chatbot" refers to the AI software being licensed
• "License" refers to the usage rights granted for a chatbot

3. User Accounts

3.1 Registration

You must create an account to use the Platform. You agree to provide accurate, current information and maintain the security of your account credentials.

3.2 Age Requirement

You must be at least 18 years old or the age of majority in your jurisdiction to use the Platform.

3.3 Account Responsibility

You are responsible for all activity under your account. Notify us immediately of any unauthorized use.

4. For Buyers

4.1 Digital Product Refund Policy

4.2 Purchasing

All purchases are subject to license terms specified in each listing. Prices are in USD unless otherwise stated. By completing a purchase, you acknowledge and accept our strict no-refund-after-download policy for digital products.

4.3 License Usage

You must comply with the license type purchased (Standard, Premium, or Enterprise). Unauthorized use beyond your license scope is prohibited and may result in legal action.

4.4 Testing Period

Buyers have 7 days from delivery to test the chatbot and file complaints for immediate issues. However, if you discover hidden defects after 7 days, you may file a complaint within 30 days of purchase with proof that the issue wasn't immediately discoverable (e.g., issues that only occur under specific conditions, hidden bugs, or problems that emerge after integration).

5. For Developers

5.1 Listing Requirements

All chatbot listings must be accurate, functional, and comply with our quality standards. We reserve the right to reject or remove any listing.

5.2 Intellectual Property

You retain ownership of your chatbots. By listing, you grant us the right to display and market your chatbot. You warrant that you have the legal right to license the chatbot.

5.3 Delivery Obligations

You must deliver chatbots within 24-48 hours of purchase. Failure to deliver may result in refunds and account suspension.

5.4 Support Requirements

You must provide: (1) 30 days of email support, (2) 90 days of bug fixes, and (3) clear documentation for all chatbots sold.

5.5 Complaint Response Requirement

Developers must respond to all complaints within the specified deadline (12-24 hours depending on severity). Failure to respond results in automatic probation status, regardless of arbitration outcome. Repeated non-responses may lead to account suspension.

6. Payments and Fees

6.1 Platform Commission

We charge tier-based commission rates based on your subscription tier (bot count), NOT on chatbot price:

• Freelancer tier (1-5 bots): 22% commission + 3% credit card processing fee
• Agency tier (6-10 bots): 18.5% commission + 3% credit card processing fee
• Elite tier (11+ bots): 15% commission + 3% credit card processing fee
• Company developers: 0% commission (official Chatbot Solutions LLC accounts only)

Your commission rate is determined by your current subscription tier and applies to all transaction types (chatbot sales, services, maintenance contracts, modifications, leases). The rate is consistent regardless of individual bot prices - only your tier matters.

6.2 Subscription Fees

Developers pay monthly subscription fees based on active bot count: Freelancer (1-5 bots) $49.95/mo, Agency (6-10 bots) $99.95/mo, Elite (11+ bots) $179.95/mo. As you add more bots, your tier automatically upgrades to the next level, giving you a lower commission rate.

6.3 Payment Processing

All payments are processed through Stripe (Visa, Mastercard, Amex, Discover), debit cards, Apple Pay, Google Pay, and international payment methods through our secure processing system. We do not store credit card information. Payment disputes must go through our arbitration system.

7. Escrow System

All transactions use our escrow system to protect both parties. Funds are held until delivery is approved. 85% is released immediately upon approval, with 15% held for 7-30 days as final protection.

8. Dispute Resolution & Arbitration

8.1 Filing Complaints

Disputes must be filed through our complaint system. Complaints can be filed within 7 days of delivery for immediate issues, or within 30 days for hidden defects that weren't immediately discoverable.

8.2 Complaint Severity Classification

Complaints are classified as either "Serious" or "Minor" based on the issue type:

• Serious Issues (fraud, non-delivery, broken bot, no communication, payment issues, broken agreement): Faster resolution timelines apply
• Minor Issues (wrong specifications, technical bugs, missed deadlines): Standard resolution timelines apply

8.3 Response Deadlines

Developer response deadlines vary by complaint severity:

• Serious Issues: Developer must respond within 12 hours of complaint filing
• Minor Issues: Developer must respond within 24 hours of complaint filing

8.4 Developer Non-Response

If a developer fails to respond within the specified deadline:

• Arbitration proceeds based on buyer's evidence alone
• Developer's failure to respond is noted in the arbitration decision
• Developer is automatically placed on probation status, regardless of final decision outcome
• The arbitrator will still make a fair evaluation based on available evidence
• Developer non-response does NOT automatically guarantee buyer victory

8.5 Arbitration Timeline

Arbitration decisions are made based on complaint severity:

• Serious Issues: Final decision within 24 hours of complaint filing
• Minor Issues: Final decision within 48 hours of complaint filing

8.6 Platform Arbitration Delays

If the Platform fails to issue a decision within the specified timeline:

• Buyer receives a $50 platform credit as compensation for the delay
• Escrow funds remain frozen until decision is made
• Case is escalated to senior arbitrator with priority status
• Buyer is notified of delay reasons via email
• Decision guaranteed within 72 hours maximum from original complaint filing

8.7 Binding Decisions

Our arbitration team reviews all evidence from both parties and makes a BINDING decision. Possible outcomes include: complaint dismissed, full refund, partial refund, order completion, or developer penalties.Decisions are FINAL and legally binding on both parties.

8.8 Appeals Process

Appeals are allowed under strict conditions:

• Eligibility: Either party (buyer or developer) may appeal if new evidence emerges
• New Evidence Requirement: Appeals only accepted if substantial new evidence is provided that was not available during initial arbitration
• Time Limit: Appeals must be filed within 7 days of original decision
• One Appeal Maximum: Only one appeal is permitted per complaint
• Frivolous Appeal Fee: If appeal is deemed frivolous or without merit, appellant pays $25 fee
• Appeal Decision is Final: The appeal decision is absolutely final with no further appeals permitted

8.9 Escrow Release Post-Decision

Escrow funds are released according to the arbitration decision:

• Buyer Favor: Full or partial refund issued to buyer immediately
• Developer Favor: Funds released to developer per standard escrow schedule
• Split Decision: Funds divided according to arbitrator's determination

9. Prohibited Activities

You may not:

• Violate intellectual property rights
• List malicious code or non-functional chatbots
• Manipulate ratings or reviews
• Create multiple accounts to circumvent rules
• Harass other users
• Attempt to bypass escrow payments
• Resell chatbots without proper licensing
• File false or frivolous complaints
• Ignore complaint response deadlines

10. Account Suspension

We reserve the right to suspend or terminate accounts that violate these terms. Serious violations may result in permanent ban and withholding of escrow funds. Developers who repeatedly fail to respond to complaints will be placed on probation or suspended.

11. Limitation of Liability

Chatbots4Sale is a marketplace platform. We are not responsible for the quality, functionality, or legality of chatbots listed. Our liability is limited to the amount of fees paid to us. We provide arbitration services in good faith but are not liable for the actions of buyers or developers.

12. Indemnification

You agree to indemnify and hold harmless Chatbots4Sale from any claims arising from your use of the Platform or violation of these terms.

13. Changes to Terms

We may update these terms at any time. Continued use of the Platform after changes constitutes acceptance. Major changes will be communicated via email.

14. Governing Law

These terms are governed by the laws of the State of Florida, without regard to conflict of law provisions. Any disputes arising from these terms or use of the Platform shall be resolved exclusively in the state or federal courts located in Marion County, Florida. By using this Platform, you consent to the jurisdiction and venue of these courts.

15. Contact

For questions about these terms, contact us at:
Chatbot Solutions LLC
14183 SE 36th Ave.
Summerfield, FL 34491

Email: support@chatbots4sale.com
Phone: 1-352-766-7100
Hours: Monday-Friday, 8 AM - 8 PM EST