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Privacy Policy

Last Updated: January 10, 2025

Introduction

This Privacy Policy describes how Chatbot Solutions LLC ("we", "us", "our"), a Florida limited liability company located at 14183 SE 36th Ave., Summerfield, FL 34491, collects, uses, and protects your personal information when you use Chatbots4Sale.com.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email, password
  • Profile Information: Developer bio, company name, website
  • Payment Information: Processed securely through our payment processor (we don't store full card details)
  • Transaction Data: Purchase history, licenses, earnings
  • Communication: Messages, support tickets, complaint details

1.2 Information Automatically Collected

  • Usage Data: Pages visited, time spent, interactions
  • Device Information: Browser type, IP address, device identifiers
  • Location Data: General location based on IP address
  • Cookies: To maintain sessions and improve experience

2. How We Use Your Information

  • Process transactions and deliver services
  • Send transactional emails (order confirmations, delivery notifications)
  • Provide customer support
  • Detect and prevent fraud
  • Enforce our Terms of Service
  • Improve our platform and user experience
  • Send marketing communications (with your consent)
  • Comply with legal obligations

3. Information Sharing

We share your information only in the following circumstances:

3.1 With Other Users

Buyers see developer names/company names. Developers see buyer email addresses for purchased licenses. This is necessary for transaction fulfillment.

3.2 With Service Providers

  • Escrow Management Service: Secure payment processing and escrow management
  • AWS/Cloud Hosting: Data storage and hosting
  • Email Services: Transactional email delivery

3.3 For Legal Reasons

We may disclose information when required by law, to protect our rights, or to prevent fraud/illegal activity.

4. Data Security

We protect your data using:

  • 256-bit SSL/TLS encryption for data in transit
  • Encrypted database storage
  • PCI DSS compliance through our payment processor
  • Regular security audits
  • Access controls and authentication
  • Secure backup systems

5. Data Retention

We retain your data as long as your account is active or as needed to provide services. Transaction records are kept for 7 years for tax/legal compliance. You can request data deletion (except records required by law).

6. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Portability: Receive your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing emails
  • Complaints: Lodge a complaint with your data protection authority

7. Cookies

We use cookies for: authentication, preferences, analytics, and security. You can control cookies through your browser settings, but some features may not work properly if disabled.

8. Third-Party Links

Our platform may contain links to third-party websites (e.g., chatbot demos). We are not responsible for their privacy practices. Read their privacy policies before providing information.

9. Children's Privacy

Our platform is not intended for users under 18. We do not knowingly collect information from children. If we discover we have collected such data, we will delete it immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses for EU data).

11. GDPR Compliance (EU Users)

If you're in the EU, we comply with GDPR. Our legal basis for processing is: (1) Contract performance, (2) Legal obligation, (3) Legitimate interests, or (4) Your consent (for marketing).

12. California Privacy Rights (CCPA)

California residents have additional rights under CCPA. We do not sell personal information. You can request details about data collection and request deletion.

13. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or platform notification.

14. Contact Us

For privacy-related questions or to exercise your rights, contact:

Chatbot Solutions LLC
Data Controller
14183 SE 36th Ave.
Summerfield, FL 34491

Email: support@chatbots4sale.com
Privacy Requests: support@chatbots4sale.com
Phone: 1-352-766-7100
Hours: Monday-Friday, 8 AM - 8 PM EST